Overview
This Privacy Policy explains how Altitude Dental collects, uses, stores, and protects personal information provided through our website, appointment forms, phone calls, emails, and in-clinic interactions.
By using our website or contacting Altitude Dental, you agree to the collection and use of information as described in this policy. We are committed to protecting your privacy and handling your information with care, confidentiality, and respect.
Dental Services
Altitude Dental provides dental care services to patients in Coquitlam and the surrounding community. Information shared with our clinic may be used to schedule appointments, respond to inquiries, support treatment planning, manage patient records, and communicate important details related to your care.
Any health-related information provided to our clinic is handled confidentially and used only for appropriate administrative, clinical, or patient support purposes.
Information We Collect
We may collect personal information such as your name, phone number, email address, appointment details, insurance information, medical history, dental concerns, and any information you choose to provide when contacting our clinic.
We may also collect basic website usage information, such as browser type, pages visited, and general interaction data, to help improve the website experience and understand how visitors use our site.
How We Use Your Information
Altitude Dental uses collected information to respond to patient inquiries, book appointments, provide dental services, manage patient communication, process billing or insurance-related information, and improve the quality of our services.
We do not sell personal information. Information is only shared when necessary to provide care, process administrative requests, comply with legal requirements, or work with trusted service providers who support clinic operations.
Payment and Insurance Information
Payment and insurance information may be collected when required for billing, direct payment processing, or insurance coordination. Altitude Dental takes reasonable steps to protect financial and insurance-related information and only uses it for appropriate administrative purposes.
Any third-party payment or insurance systems used by the clinic are responsible for maintaining their own security and privacy practices.
Website Forms and Communication
When you submit a form, send an email, or contact Altitude Dental through the website, we may use the information you provide to respond to your request, confirm appointments, answer questions, or follow up about dental services.
Please avoid sending urgent medical or dental emergencies through website forms. For urgent dental concerns, contact the clinic directly by phone.
Data Protection
Altitude Dental takes reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.
While we work to protect your information, no online system can be guaranteed to be completely secure. We encourage patients to use caution when sharing sensitive information online.
Patient Rights
Patients may request access to their personal information, ask for corrections, or contact the clinic with questions about how their information is handled.
Certain information may need to be retained for legal, regulatory, insurance, or clinical recordkeeping purposes.
Updates to This Policy
Altitude Dental may update this Privacy Policy from time to time to reflect changes in clinic operations, website functionality, legal requirements, or privacy practices.
Any updates will be posted on this page with the revised policy taking effect once published.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Altitude Dental directly through our website or clinic contact information.
Altitude Dental
3001 Gordon Ave #204
Coquitlam, BC
https://www.altitudedental.ca/